How it works
Simple path from signup to a working agent.
Latch is multi-tenant: each team gets a workspace, creates agents, and runs save plays with clear proof — not a demo console.
1. Sign up
Create a workspace with email and password. No Google login. Verify your email later in Settings if you want.
2. Add agents
Each agent watches for churn signals you care about — cancel language, failed payments, quiet accounts.
3. Connect tools
Link Slack, Google (Sheet + Calendar + Gmail drafts), and Stripe to the workspace. Tool login is separate from your Latch login.
4. Run a save play
Latch posts to Slack, writes the risk row, books a calendar hold, and leaves a Gmail draft. It never sends the customer email for you.
5. Keep the proof
Every step stores a real ID. If a step fails, Latch stops and rolls back what it can. The board stays honest.
What “good” looks like
Missing proof ID → the play goes red. No fake greens.
Partial write → Latch records a failure row and stops downstream steps.
Customer email stays in Drafts until a human sends it.
You can force a Slack failure to prove rollback works.
Tools